Refund & Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Returns
You may return most items within 30 days of receiving your order for a refund or exchange.
To be eligible for a return, items must:
Be unused and in their original condition.
Be returned with all original packaging, accessories, and documentation (where applicable).
Be accompanied by proof of purchase, such as your order confirmation or receipt.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If your return is approved:
Your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless the item is faulty, damaged, or sent in error.
Exchanges
If you would like to exchange an item for a different size, colour, or replacement, please contact us within the 30-day return period. Exchanges are subject to product availability.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible (preferably within 7 days of delivery). We'll work quickly to resolve the issue by offering a replacement, exchange, or full refund where appropriate.
Return Shipping
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.
We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
Personalised or custom-made products.
Gift cards or digital products.
Items marked as non-returnable or final sale.
How to Start a Return
To arrange a return, please contact our customer support team with:
We'll provide you with return instructions and any additional information you may need.
Questions?
If you have any questions about our Refund & Returns Policy, please get in touch with our customer support team. We're always happy to help and will do our best to make the process as simple and hassle-free as possible.
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